Standard Business Terms and Customer Information
I. Standard Business Terms
§ 1 Basic provisions
(1) The following business terms are applicable to all contracts which you conclude with us as the supplier (Elif S. Ince) via our website www.rakunwear.com. Unless otherwise agreed, the inclusion of your own terms and conditions is excluded.
(2) A “consumer” within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business or profession. A “business” within the meaning of the following provisions is any natural person, legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) The subject matter of the contract is the sale of products.
(2) By placing the respective product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the respective product description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart”. You can access the “shopping cart” at any time via the corresponding button in the navigation bar and make changes there at any time.
After clicking the button “Checkout” or “Proceed to order” (or a similar designation) and entering your personal data as well as the payment and shipping details, the order data will be displayed to you as an order overview.
If you use an instant payment system (e.g. PayPal, Klarna, or similar providers) as your payment method, you may either be taken to an order overview page in our online shop or forwarded to the website of the provider of the instant payment system.
If you are forwarded to the relevant instant payment system, you select and/or enter your data there as appropriate. Finally, on the website of the provider of the instant payment system or after you have been redirected back to our online shop, the order data will be displayed as an order overview.
Before submitting the order, you have the opportunity to review the information in the order overview once again, to change it (you may also use the “Back” function of your internet browser) or to cancel the order.
By submitting the order via the corresponding button (“order with obligation to pay”, “buy now”, “pay now” or similar designation), you declare your legally binding acceptance of the offer, whereby the contract is concluded.
(4) You are not bound by enquiries regarding the preparation of an offer which you submit to us. We will provide you with a binding offer in text form (e.g. by e-mail), which you can accept within 5 days.
(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract takes place by e-mail, partly in an automated manner. You must therefore ensure that the e-mail address you have provided to us is correct and that the receipt of e-mails is technically ensured. In particular, you must ensure that e-mails are not blocked by any SPAM filter.
§ 3 Individually designed and personalized products
(1) If you order an individually designed or personalized product, you shall provide us with all information, texts, files, size details, preferences or other data required for customization via the online ordering system or by e-mail without undue delay after conclusion of the contract. Any specifications issued by us regarding file formats or content must be observed.
(2) You are obliged to ensure that the data and content transmitted by you do not infringe any third-party rights, in particular copyrights, name rights and trademark rights, and do not violate any applicable laws. You shall indemnify us against all claims asserted by third parties in this context, including the costs of necessary legal defense.
(3) We do not check transmitted data for accuracy, completeness or suitability of content and therefore assume no liability for errors resulting from the data provided by you.
(4) This shall also apply to our Mystery Boxes where these are assembled individually on the basis of customer-specific selections or preferences, in particular size, fit, style, interests or similar personal specifications. Such Mystery Boxes may contain products selected specifically for the customer and may therefore qualify as personalized goods.
§ 4 Special agreements related to offered payment methods
(1) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer selected Klarna payment methods. Payment is made to Klarna in each case. Further information and Klarna’s terms can be found during the ordering process and on Klarna’s website.
The use of certain payment methods offered by Klarna may require a successful credit assessment. In this respect, your data may be forwarded to Klarna for the purpose of address and creditworthiness checks as part of the order process. Please understand that we can only offer you those Klarna payment methods that are permitted based on the result of the credit check.
(2) Payment via PayPal
If you select a payment method offered via PayPal, payment will be processed through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”). The individual payment methods available through PayPal are displayed to you on our website and during the online ordering process. PayPal may use additional payment services for payment processing. If special payment conditions apply, you will be informed of these separately by PayPal.
(3) Other payment methods
Additional payment methods offered on our website, such as credit card, Apple Pay, Google Pay, iDeal, EPS, Bancontact or similar methods, are displayed during the ordering process. The availability of individual payment methods may depend on the country of delivery, the result of any risk or credit assessment, and the technical requirements of the respective payment provider.
§ 5 Right of retention, retention of title
(1) You may only exercise a right of retention insofar as your claim arises from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price.
§ 6 Warranty
(1) The statutory warranty rights shall apply.
(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, visible defects and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall not affect your statutory warranty rights.
(3) If a characteristic of the goods deviates from the objective requirements, such deviation shall only be deemed agreed if you were informed of it by us before submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.
§ 7 Choice of law
(1) German law shall apply. For consumers, this choice of law shall apply only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
(2) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
II. Customer Information
1. Identity of the seller
Elif S. Ince
Herschelstraße 11A
10589 Berlin
Germany
Telephone: +49 176 63110865
E-Mail: support@rakunwear.com
Alternative dispute resolution:
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
2. Information regarding the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are governed by the provisions set out under “Conclusion of the contract” in our Standard Business Terms (Part I).
3. Contract language, saving the contract text
3.1 The contract language shall be English.
3.2 We do not save the complete contract text. Before submitting the order via the online shopping cart system, the contract data can be printed or electronically saved using the browser’s print function. After receipt of the order, the order data, the legally required information for distance selling contracts and these Standard Business Terms will be sent to you again by e-mail.
3.3 In the case of quotation requests outside the online shopping cart system, you will receive all contractual information within the framework of a binding offer in text form, for example by e-mail, which can be printed or electronically saved.
4. Codes of conduct
4.1 We are voluntarily subject to the quality criteria of Händlerbund Management AG, where applicable.
5. Main characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective product description and offer on our website.
6. Prices and payment arrangements
6.1 The prices stated in the respective offers are total prices. They include all price components including applicable taxes.
6.2 We offer free shipping worldwide unless otherwise stated in the respective offer or during checkout.
6.3 For deliveries to countries outside the European Union, additional customs duties, import taxes, handling fees or similar charges may apply in individual cases. Such charges are not included in the purchase price and must be borne by the customer, unless expressly stated otherwise by us.
6.4 Any costs incurred due to money transfers or foreign exchange charges by banks or payment providers shall be borne by you where such costs arise outside our responsibility.
6.5 The payment methods available to you are shown on our website and during the ordering process.
6.6 Unless otherwise stated for the respective payment method, payment claims arising from the concluded contract are due immediately.
7. Delivery conditions
7.1 Delivery conditions, delivery times and any existing delivery restrictions are shown on our website and during the ordering process.
7.2 If you are a consumer, the statutory provisions shall apply with regard to the passing of risk. The risk of accidental loss or accidental deterioration of the sold goods shall pass to you only upon delivery of the goods, irrespective of whether the shipment is insured or uninsured. This shall not apply if you have independently commissioned a transport company not named by us or another person designated to carry out the shipment.
8. Statutory liability for defects
Liability for defects is governed by the provisions set out under “Warranty” in our Standard Business Terms (Part I).
Last updated: 13.04.2026